We’ve Rebranded — and Your Support Experience Just Got Even Better
As part of our recent merger, we’re excited to share that Mission Critical Systems and Technology Architects are now fully united under a single name: Technology Architects.
For you, our valued end users, this means one important thing: better support, faster service, and an even more seamless experience.
While the name has changed, your support team hasn’t—and neither has our commitment to keeping your workday running smoothly. In fact, with our teams and systems fully integrated, we’re positioned better than ever to respond quickly, resolve issues efficiently, and help you stay productive.
Here’s How You Can Reach Us
To make sure you’re always supported, we’ve streamlined the ways you can get help or check in on your requests. Here are the best ways to contact us, in order of priority:
1. Use the TA Communicator (System Tray Icon)
The fastest and most effective way to get help is by submitting a ticket through the TA Communicator—the small icon located in your system tray (bottom right corner of your screen). Just right-click the icon and select “Create Ticket” to send your request directly to our support team. This ensures all the right information gets to us so we can jump on it right away.
2. Call Us Directly
You can always give us a call to open a ticket, check on status, or ask a quick question:
- Colorado Office: 303-383-1627
- Wisconsin Office: (920) 339-0555
- Minnesota Office: 612-474-4772
- Toll-Free: 1-888-895-7815
3. Submit a Ticket by Email
Prefer email? You can submit support requests by emailing us at:
- Primary Email: support@technologyarch.com
We’re also continuing to monitor our legacy support addresses: - support@mcsit.net
4. Use the Client Portal
You can track ticket progress, view invoices, monitor projects, and more through our secure client portal. If you need help logging in or setting up access, just reach out via TA Communicator or give us a call.
Same Great Team — Even Greater Service
We know how critical reliable IT support is to your day-to-day success. That’s why we’ve taken this next step to improve your experience—from faster response times to better visibility on all your open requests.
We’re proud to protect your business, your people, and your budget—and we look forward to continuing to support you as Technology Architects.
Thank you for being part of our journey!
—
The Technology Architects Support Team
